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IPTV Support From A Canadian Team

Questions about your IPTV subscription, a device setup or a payment? Our Canadian support team answers 24/7 in English or French, usually within 15 to 30 minutes.

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Before You Write

Quick Answers To The Questions We Get Most

Setup, player apps, buffering, your plan and billing: the answers that solve most support messages in a minute. If yours isn't here, the form above reaches a real person.

  • Getting Started

    After payment, your login arrives by email, usually within minutes. Install a player app, enter your login and your channels, program guide and on-demand library load. The installation guide has the steps for each device.

  • Choosing A Player App

    Hot IPTV and IBO Player are included free with Premium; IPTV Smarters Pro, OTT Navigator, TiviMate and iMPlayer also work well. All support the EPG, catch-up, favourites and multi-screen viewing. Our guide to the best free IPTV apps compares them.

  • Fixing Buffering

    Most freezing is fixed in a few minutes:

    • Restart the player app, then the device.
    • Use a wired Ethernet connection where you can.
    • Check your connection against the Mbps HD, Full HD and 4K need.
    • Try a VPN if your internet provider slows video at peak hours: see when a VPN helps.
    • Still buffering? Write to us below with your device and app name.

  • Your Subscription

    Plans never renew automatically. To keep watching after your term, choose a new IPTV Subscription. To add screens or switch between Standard and Premium, write to us with your order number.

  • Billing And Refunds

    Prices are in CAD and paid once per term by Interac e-Transfer or card. Paying by e-Transfer? Add your order number to the memo so your service activates without delay. Every plan is covered by the 7-day money-back guarantee; the refund policy explains how it works.

  • More Answers

    The FAQ covers plans, devices, sports and legality in Canada, and the blog has longer guides on apps, VPNs and troubleshooting. Can't find it? Our team answers 24/7 in English or French.

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