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Refund Policy

Every IPTV subscription from IPTVV Canada is covered by a 7-day money-back guarantee. This policy explains who qualifies, how to request a refund, how it is paid and what falls outside the guarantee.

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1. The 7-Day Money-Back Guarantee

If the service is not right for you, ask for a refund within 7 days of the day your subscription was activated and we refund the full amount you paid. The guarantee applies to every Standard and Premium plan, for any term (3, 6, 12 or 24 months) and any number of screens (1 to 5), on your first order with us. You do not need to give a reason, although telling us what went wrong helps us improve.

2. Who Qualifies

A refund under the guarantee is available when all of the following are true:

  • your request reaches us within 7 days of activation (the day we emailed your login), counting the day of activation as day 1;
  • the plan was bought on this website, at the price shown at checkout, and the payment has been received;
  • the login has not been shared, resold or used in breach of our Terms and Conditions.

The guarantee covers one refund per household. A second order placed after a refunded one is not covered by the guarantee, so we recommend using the IPTV free trial first.

3. Before You Ask

Most problems (buffering, a channel that will not load, an app that will not sign in, a login typo) are fixed in a few minutes. Our support team answers 24/7 in English or French, usually within 15 to 30 minutes, and our troubleshooting guide covers the common fixes. Asking for help does not shorten your 7 days: the guarantee stands whether or not you contacted support first.

4. How To Request A Refund

  1. Send a message through our support form and choose “Billing or payment” as the topic.
  2. Use the email address you ordered with and include your order number (it starts with IPTVV-).
  3. We confirm your request by email, end your access to the service and send the refund.

We may ask a question or two to confirm the order is yours. We never ask for your password or banking details.

5. How And When Refunds Are Paid

Refunds are for the full amount you paid, in Canadian dollars, with no fee deducted. They are sent by Interac e-Transfer to the email address on your order, or to the payment method you used if it was something else, within 5 business days of our confirmation. If a transfer is not accepted or is returned, we contact you to arrange it again.

6. Orders That Were Never Activated

If you paid but have not received your login within 24 hours, or you change your mind before we activate your subscription, contact us: we refund you in full or fix the problem, whichever you prefer. A payment that we cannot match to an order (for example, sent without an order number) is refunded or applied once we have identified it with you.

7. What Is Not Covered

  • requests made more than 7 days after activation;
  • the unused part of a term after the 7-day period: plans are paid once for their full term and are not prorated;
  • accounts suspended for breaking our Terms and Conditions, such as sharing a login, reselling the service or using more screens than the plan allows;
  • licence fees charged by third-party player apps, which are paid to the app maker and not to us;
  • problems caused solely by your internet connection, device or player app, when the service itself is working, although we will still help you fix them;
  • free trials, which are free and never charged.

8. Chargebacks And Disputes

If you have a problem with a payment, please contact us first: a refund under this policy is faster than a dispute with your bank. We treat a payment reversed with your bank while the service is active as a cancellation, and we end access to the service when it happens.

9. Your Statutory Rights

This policy adds to, and does not replace, the rights you have under the consumer protection law of your province, including the Ontario Consumer Protection Act, 2002 and the Quebec Consumer Protection Act. Where that law gives you a longer or wider right to a refund, that right applies.

10. Changes To This Policy

We may update this policy; the version on this page, with the date above, applies to orders placed from that date. A change never reduces the guarantee on a plan you have already bought.

11. Contact

Questions about a refund? Contact our support team with your order number. Not sure yet? Start with the free 24-hour IPTV trial, no credit card needed, and test the channels, the picture quality and your devices first.