Terms and Conditions of Our IPTV Service

1. Who We Are

The IPTVV Canada website and the IPTVV IPTV service are operated by IPTVV Canada (“IPTVV”, “we”, “us”, “our”). These Terms and Conditions (the “Terms”) govern your use of the website, your free trial and any subscription you buy from us. Our Privacy Policy, Refund Policy, Disclaimer and Copyright Notice form part of these Terms.

2. Definitions

Service: the IPTV service we provide, giving access to live channels, a program guide and an on-demand library through a login.
Plan: a Standard or Premium subscription for a set term (3, 6, 12 or 24 months) and a set number of screens (1 to 5), as described on the IPTV Subscription page.
Screens: the number of streams that can play at the same time under your plan.
Login: the server address, username and password (or, for MAG boxes, the portal registered to your box’s MAC address) that connect a player app to the Service.
Term: the number of months you paid for, starting on the day your subscription is activated.
Player app: a third-party application, such as IPTV Smarters Pro, OTT Navigator, TiviMate, Hot IPTV or IBO Player, that plays the Service on your device.

3. Acceptance Of These Terms

By requesting a free trial, placing an order, paying for a plan or using the Service, you confirm that you have read and accept these Terms. If you do not accept them, do not use the Service. Where we change these Terms, the new version applies from its date to orders placed after that date (see section 24).

4. Eligibility

To request a trial or buy a plan you must be at least 18 years old, live in Canada and be able to enter into a binding contract. The details you give us (name, email address, phone number, device) must be accurate and kept up to date, because we use them to send your login and to reach you about your order.

Your login is personal to you and your household. You are responsible for keeping it confidential and for everything done with it. Tell us promptly through support if you think it has been shared or stolen; we can issue a new one. We never ask for your password by email or phone, and you should never send passwords or banking details through our forms.

6. Plans, Terms And Screens

We offer two plans, Standard and Premium, each for a term of 3, 6, 12 or 24 months and for 1 to 5 screens. You may install the Service on as many of your own devices as you like, as long as no more streams play at once than your plan allows. If more streams are started than your plan permits, the newest one is refused.

The channels, on-demand titles, picture quality and features of each plan are described on the IPTV Subscription page. Channel counts and line-ups are indicative and change over time as third-party providers add, rename or remove channels and titles; a change in line-up is not a breach of these Terms.

7. Prices And Taxes

All prices are shown and charged in Canadian dollars (CAD). The price that applies is the one shown at checkout for the plan, term and number of screens you choose, calculated by our system from our published price list; it cannot be changed after the order is placed. Prices include any applicable taxes unless the checkout states otherwise. We may change our prices at any time; a change never affects a plan you have already paid for.

8. Ordering And Payment

You choose a plan at checkout, enter your details and accept these Terms.
We record your order, show you an order number (it starts with IPTVV-) and email it to you with payment instructions.
You pay the full amount for the term, once, by Interac e-Transfer to the recipient shown, with your order number in the transfer message, or by any other payment method offered at checkout.

Your order is a request to buy; it becomes a contract when we confirm it by activating your subscription. If a payment does not arrive, cannot be matched to an order or is reversed, we may contact you or cancel the order. Payments received without an order number may be delayed while we match them.

9. Activation

Once your payment has been received and matched, we activate your subscription and email your login, usually within minutes and in any case within 24 hours. Your Term starts on the day of activation. If you have not received your login within 24 hours of paying, contact support with your order number.

10. No Automatic Renewal

Every plan is paid once for its full Term. We do not store payment methods, and nothing renews or charges you automatically. When your Term ends, access to the Service stops, and you choose whether to order a new plan. We may email you shortly before your Term ends to remind you of the date.

11. Free Trial

You may request one free 24-hour trial per household, without giving any payment details. The trial gives temporary access so you can check the channels, the picture quality and your devices. It ends on its own after 24 hours, never converts into a paid plan and never charges you anything. We may decline or end a trial that repeats an earlier request, uses false details, appears automated or breaks section 12.

12. Acceptable Use

The Service is for personal, private, non-commercial viewing by you and your household. You agree not to:

share, publish, sell, rent or lend your login, or let more streams play at once than your plan allows;
resell, redistribute, restream or rebroadcast the Service or any content, unless you have joined our reseller program under its own agreement;
record, copy or publicly show content, or use the Service in a bar, restaurant, shop, office or any place open to the public;
use the Service for anything unlawful, or to view content you do not have the right to view where you live;
interfere with, overload, reverse-engineer, scrape or try to get around the security of the Service, this website or our systems;
use automated tools to request trials, place orders or submit forms.

You are responsible for your devices, player apps, internet connection and for ensuring you have the rights to view content in your jurisdiction.

13. Resellers

Resellers buy credits and create accounts for their own customers under the reseller program. The reseller program is governed by a separate agreement provided when you are accepted; these Terms apply to resellers’ use of this website and, where the reseller agreement is silent, to the Service.

14. Player Apps And Devices

The Service works through player apps and devices made by other companies. We help you set them up through our installation guides and support, but we do not make, control or guarantee those apps or devices. Some apps charge their own licence fee (for example after a free period), which is paid to the app maker and is separate from your subscription, except where a plan states that an app is included. App stores and device makers may change or withdraw apps at any time.

15. Service Availability And Changes

We aim to keep the Service running 24 hours a day with 99.9% uptime, but we cannot promise it will never be interrupted or error-free. Streams can be affected by scheduled maintenance, your internet connection, your device or app, peak-hour congestion, or third-party providers outside our control. We may change, add or remove channels, features, servers or apps to keep the Service running well. If a problem persists, contact support and we will work with you to fix it; if we cannot, the Refund Policy applies within its time limit.

16. Refunds And Cancellation

Every plan is covered by our 7-day money-back guarantee, as set out in the Refund Policy. After the guarantee period, payments for the Term are final and we do not prorate or refund the unused part of a Term, except where consumer protection law requires it. You may stop using the Service at any time; because nothing renews, there is nothing to cancel.

17. Suspension And Termination

We may suspend or end your access, without a refund, if you break section 12, give false details, make or reverse a fraudulent payment, or if we are required to by law or a court order. Where reasonable, we will tell you the reason first and give you a chance to fix it. We may also end the Service as a whole with reasonable notice; in that case we refund the unused part of any paid Term.

18. Intellectual Property

This website, its text, design, logo and guides belong to IPTVV or its licensors and are protected by copyright and trademark law. You may read and print pages for your personal use. You may not copy, republish or sell our content without written permission. Brand names and logos of channels, leagues, devices and apps belong to their owners (see the Disclaimer).

19. Content

IPTVV does not host or stream copyrighted content. All content is provided by third-party providers. You remain responsible for ensuring you have the rights to view content in your jurisdiction. Copyright concerns are handled as described in our Copyright Notice.

20. Disclaimer Of Warranties

Except as expressly stated in these Terms, and to the extent permitted by law, the Service and the website are provided “as is” and “as available”, without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose or non-infringement. Nothing in this section removes a legal warranty or guarantee that cannot be excluded under the consumer protection law of your province.

21. Limitation Of Liability

To the fullest extent permitted by law:

we are not liable for indirect, incidental, special or consequential losses, including lost profits, missed events, data loss or the cost of substitute services;
our total liability for all claims relating to the Service in a given Term is limited to the amount you paid us for that Term;
we are not liable for losses caused by your internet provider, device, player app, or by third-party providers outside our control.

These limits do not apply to liability that cannot be limited by law, including liability for fraud or for death or personal injury caused by negligence, and do not affect rights you have under the Ontario Consumer Protection Act, 2002, the Quebec Consumer Protection Act or the consumer law of your province.

22. Indemnity

You agree to compensate us for losses, costs and claims that result from your breach of section 12, your misuse of the Service or your breach of the law.

23. Privacy And Communications

We handle your personal information as described in our Privacy Policy. The emails we send are about your order, trial, support request or account (transactional messages). We do not send marketing emails unless you have expressly agreed to receive them, in line with Canada’s Anti-Spam Legislation, and you can withdraw that consent at any time.

24. Changes To These Terms

We may update these Terms, for example when our plans, our systems or the law change. The version on this page, with the date shown above, applies to orders placed and trials requested from that date. Changes do not affect a plan you have already paid for, unless the law requires it.

25. Governing Law And Disputes

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there. If you live in another province or territory, you keep the protection of the consumer laws of your province. Before starting any legal action, please contact us so we can try to resolve the issue; most problems are solved by our support team within a day. Any dispute that cannot be resolved this way is subject to the courts of Ontario, unless consumer protection law gives you the right to bring it in your own province.

26. General

If any part of these Terms is found invalid, the rest remains in force. Our failure to enforce a provision is not a waiver of it. You may not transfer your subscription or these Terms to anyone else without our written agreement. These Terms, with the policies they refer to, are the entire agreement between you and IPTVV about the Service. These Terms are available in English and French; in case of conflict, the English version prevails unless the law of your province provides otherwise.

27. Contact

Questions about these Terms? Contact our support team: we answer 24/7 in English or French, usually within 15 to 30 minutes.